In some cases, a mail filter will block or sandbox the links for phishing campaigns if the whitelisting is not set up correctly. This will result in false reports and learners being enrolled in training incorrectly.
We recommend testing your campaign delivery to confirm your whitelisting is set up correctly and prevent any errors. Simply navigate to Simulations and scroll down, click on "Send Test Email" to verify everything is working correctly.
We also recommend that you always test at least two different campaigns before adding your learners.
*The phishing simulation is not accessible to single-license users
If you would like to upgrade your subscription to access the phishing simulator Submit a Request and one of our agents will assist you.